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AD331: Despite recent banking shake-up, Ghanaians still see banks as their safest option

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Key findings
  • More than two out of three Ghanaians (68%) – but only 48% of rural residents – live in zones that have banks, money-transfer points, mobile banking services, or ATMs.
  • Half (50%) of Ghanaians personally own bank accounts, while almost nine in 10 (87%) own mobile phones.
  • Banks are the most trusted financial institution, considered “very safe” by a majority (58%) of Ghanaians, followed by mobile money wallets (36% “very safe”).
  • While considered the least safe mode of keeping money, susu collectors are more trusted in rural areas than in cities (31% vs. 21%).
  • Older citizens have less confidence in mobile money services (65%) than their younger cohorts (73%-74%).

Ghana’s banking sector is the second-largest in the West African Monetary Zone (Frankfurt School, 2015) and recorded a 33.9% increase in total assets between June 2016 (GHS 66.29 billion) and June 2018 (GHS 100.35 billion) (Bank of Ghana, 20188. But during the past two years, the country’s financial industry has seen a massive shake-up, resulting in the revocation of licenses of nine universal banks, 347 microfinance companies, 39 microcredit companies/money lenders, 15 savings and loan companies, eight finance house companies, and two non-bank financial institutions (Ghanaweb, 2019a). The Bank of Ghana attributed these structural adjustments to poor corporate governance and risk-management practices, abuse of related-party relationships, and weak supervision, among other factors plaguing the industry (Myjoyonline, 2018).

Although the shake-up led to the loss of thousands of jobs and caused about GHS 8 billion in investments to be temporarily frozen (Citinewsroom, 2019; Myjoyonline, 2019a), some analysts say the resulting clean-up is a step in the right direction, saved 4.6 million depositors’ funds, and has helped restore confidence in the financial sector (Ghanaweb, 2019b; Myjoyonline, 2019b).

Against this background, do ordinary Ghanaians still have confidence in the financial sector?

A recent Afrobarometer survey shows that in spite of the recent shake-up, banks are the most trusted financial institution, followed by mobile money services. Far fewer Ghanaians consider savings and loan companies, microfinance companies, and traditional susu collectors safe places to keep their money.

Samuel Baaye

Samuel Adusei Baaye previously served as Afrobarometer's monitoring, evaluation, and learning specialist based at CDD-Ghana.

Josephine Appiah-Nyamekye Sanny

Josephine is Afrobarometer's acting director of communications.